GeRong Machine's Warranty Policy

24 months warranty

The spare parts is free during warranty period. All spare parts will be supplied in cost price after warranty period

Remote services

Solve basic questions by telephone, email, whatsapp, wechat, video call and so on. If need, the engineer can go to your factory for service machine 24hour Online service (Generally China Time 06:00am-23:00pm) 

Engineers available to service machine oversea

When the machine arrive your factory,if you need,our engineer can go to your factory for installation and debugging machines, then teach your staff how to operate and maintain machines(The time of training process depend on you worker). Operating manuals will be sent with machine or by email.The expenses for diapatch our engineer including air ticket ,food,hotel, other fee on your country) should be on your account as well as the technician allowance per day. Or you can go to our factory to do training.

Overseas service center and third party support available

We have a few oversea service center, the buyers also can get technical support from the overseas service center.